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Delhi Aquila Restaurant In Soup Over Saree Video, Says Customer Slapped Staff

NDTV News


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Aquila Restaurant shared CCTV video of an altercation involving the client.

New Delhi:

A video that reveals a Delhi restaurant apparently refused entry to a lady sporting a saree contending the apparel didn’t conform to their gown code is a large misrepresentation of occasions that transpired, the eatery has stated, posting its facet of the story following an outcry on social media.

Outrage over a 16-second clip posted on Fb on Monday was fast to unfold after it confirmed a staffer at Delhi’s Aquila restaurant telling the individual filming: “Ma’am we allow only smart casual and saree is not counted as smart casual.”

Sharing the video on Fb, a lady referred to as Anita Choudaary alleged that she was not allowed to enter the restaurant at Delhi’s Ansal Plaza on Sunday, as a result of she was sporting a saree. Off digital camera on the video, she is heard saying in an agitated method, “Show me that saree is not allowed.”

“In one of the restaurants in Delhi, saree is not considered to be a smart outfit. The restaurant’s name is Aquila. We argued over saree, and a lot of excuses were made, but I was not allowed to enter the restaurant, because the Indian attire — saree is not a smart outfit.

“I’ve by no means been insulted like this. I additionally really feel damage,” she wrote.

Ms Choudaary, according to her Facebook profile, is a creative director at Doordarshan National.

After her post went viral, the restaurant faced an intense backlash with people calling the eatery out on social media as well as food aggregator platforms like Zomato.

The restaurant, however, claimed the incident was misrepresented and said the establishment believed in “honouring our Indian group and have all the time welcomed our visitors in all gown codes from trendy to conventional”.

In a post on Instagram on Wednesday, the restaurant clarified their side of the story, saying the “10 second” clip posted by Ms Choudaary was part of a conversation that lasted for “one hour”.

Posting CCTV footage of the incident, they said the woman assaulted a staff member and another staffer incorrectly made the dress code comment to “deal with” the scenario. Sources advised NDTV the she has been sacked and made to apologise to the client for the ‘saree’ remark.

“We selected to remain silent until now and have been patiently watching the scenario associated to the incident that passed off at Aquila on September 19 unfold.

“A guest visited the restaurant and was politely requested to wait at the gate as there was no reservation under her name. However, while we discussed internally as to where we could seat them, the guest entered the restaurant and began to fight and abuse our staff. What unfolded after was beyond our imagination, with the guest slapping our manager,” the restaurant wrote on its Instagram submit.

It has additionally added a separate video the place ladies sporting sarees are coming into the restaurant.

“To tackle the situation and request the guest to leave, one of our gate managers made a statement on sarees not being a part of our smart casual dress code and our whole team apologises for the same,” the assertion stated.

“Aquila is a homegrown brand and each member of the team stands tall as a proud Indian. Our gate manager’s statement in no way is a representation of the entire team’s view on the dress code.

“Nowhere in our firm coverage does it say that we are going to refuse entry to anyone in ethnic put on. Whereas now we have all the suitable to take steps for the violence by the visitor in opposition to our workers, now we have chosen to keep up peace to date however in accordance with our coverage of sustaining transparency with our stakeholders we at the moment are issuing this assertion,” the restaurant stated.


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